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Access AutomationGroups and roles follow from your attributes License & ContractTrack license usage from sign-in activity, with a contract registry Self-Service PortalEmployees request access, with an approval flow Asset AutomationSoonBuilt on Intune: deploy laptops, device registration

How it works

ABAC engineAttributes decide access AutomationsChanges are applied on a schedule Audit & complianceWho had which access, when

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Entra IDCloud identity via Microsoft Graph Active DirectoryOn-prem via a hybrid worker IntuneLicense usage, assets soon Microsoft 365Licenses and usage

Our products

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Access, license & contract automation in Entra ID, AD and M365.

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AI agents that resolve your tickets.

See where processes get stuck. A traffic light for your IT chain.

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A remote service desk, as an extension of your team.

ITSM & ESM ConsultancyAvailable

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Vision, strategy, maturity assessment, tool selection, and projects.

Learn

BlogEntra ID, ABAC, license management Service desk strategyMaturity, shift-left and automation Service desk automationWhere automation pays off most

Concepts

RBACRole-based access control explained RBAC vs ABACTwo access models compared Identity & Access ManagementIAM in Entra ID and AD Access governanceCompliance and who has which access

Build

DocumentationSetup & integrations

Topic

ESM

1 article about ESM.

← All articles

From ITSM to ESM: bringing service management beyond IT

What ESM is, how to extend service management from IT to HR and facilities, how to grow your maturity, and when a consultancy partner pays off.

Other topics

Entra ID Security ABAC Automation Compliance Access Control IAM Licenses Governance Service desk strategy Cost Lifecycle Microsoft Onboarding Microsoft 365 Offboarding ITSM Least Privilege NIS2 Access Reviews Active Directory Asset management Cleanup Consultancy Dynamic groups HR Intune License management M365 RBAC Service desk automation Access Access governance AI Apple DEP Audit Capacity Chain monitoring Group mining Guest ISO 27001 ITAM ITIL ITSM Autopilot Mid-market Monitoring Netherlands PowerShell Remote service desk Self-service Service desk Service management Shift-left SoD

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