Automate the service desk: stop handling access requests by hand
Access requests are a large share of service desk work and almost all of it is manual. Here is how to automate group membership in the Microsoft environment with rules, instead of per ticket.
Read more →AI on the service desk: let tickets resolve themselves
When and how to let tickets resolve themselves with AI. What AI agents take off your queue, the role of a knowledge base, classification and routing, and how to start safely.
Read more →Other topics
Entra IDIAMABACMicrosoftService desk strategySecurityAutomationITSMActive DirectoryAsset managementConsultancyDynamic groupsIntuneLicense managementM365OffboardingAccessAccess governanceAIApple DEPCapacityChain monitoringComplianceESMGroup miningHRISO 27001ITAMITILITSM AutopilotLicensesMonitoringNIS2OnboardingPowerShellRBACRemote service deskSelf-serviceService managementShift-left