Scale your service desk without growing headcount
Ticket volume grows faster than budget. Here is how to absorb the growth by automating repetitive identity and license work, instead of adding a pair of hands every time.
Read more →Shift-left on the service desk: what to automate first
Shift-left means moving work to the earliest, cheapest point in the chain. Here is how to apply that to a Microsoft service desk: move repeatable access and license work to self-service and rules.
Read more →Automate hybrid Active Directory with a PowerShell runbook
Drive on-prem AD groups from attributes in a hybrid environment. Here is how it works with Entra ID dynamic groups, a PowerShell runbook on a hybrid worker, and Entra Connect under one rule model.
Read more →Other topics
Entra IDIAMABACMicrosoftService desk strategySecurityITSMActive DirectoryAsset managementConsultancyDynamic groupsIntuneLicense managementM365OffboardingService desk automationAccessAccess governanceAIApple DEPCapacityChain monitoringComplianceESMGroup miningHRISO 27001ITAMITILITSM AutopilotLicensesMonitoringNIS2OnboardingPowerShellRBACRemote service deskSelf-serviceService managementShift-left