Blog
Articles
Insights on Entra ID, ABAC, license management, and IT service desk automation.
Group mining: do not start your ABAC model from zero
Your tenant is full of groups someone once made by hand. Group mining reads those patterns and proposes which group belongs to which attribute, so you do not have to spend months figuring out where to start.
Joiner-Mover-Leaver with your HR system: standard or custom?
Automating JML from your HR system sounds like one button, but it sits at two levels. What ServiceChanger does as standard at the group and role level, and what creating and deleting accounts from HR is as custom work.
Scaling your service desk without hiring: when extra capacity makes sense
Sometimes you need extra service desk capacity, temporarily or for the long run, but a permanent hire does not fit. Here is how a remote service desk works as an extension of your own team, in your own ticket system and on your own processes.
ITSM maturity assessment: where does your service desk stand?
A practical maturity model for your service desk, from reactive to rule-driven. Find out where you stand, recognize the next level, and see how to move up a step.
Zero-touch Apple deployment with Intune and Apple Automated Device Enrollment (DEP)
With Apple Automated Device Enrollment and Microsoft Intune, a Mac or iPhone gets itself ready out of the box. Here is how zero-touch onboarding works in a Microsoft environment.
Dynamic groups, an IGA platform, or ServiceChanger: when to choose what
You can manage access in Microsoft with native Entra dynamic groups, a full IGA platform, or a rules layer like ServiceChanger. Here are the three approaches, their limits, and when each fits.