We automate your service desk.
The right set of permissions follows automatically from your users' attributes, like department, location and job title. Applied across Microsoft Entra ID and your on-prem Active Directory. No more tickets for routine access.
No-obligation demo. We show you how ServiceChanger works in your situation.
The problem
Your IT team is drowning in manual access management
Managing access and licenses is manual work: every join and role change in Entra ID, and seats nobody keeps track of. Predictable, repetitive and endless, exactly the work your team has no time for.
New hires wait for days
50+ groups assigned by hand before someone can work, every onboarding again. Often an existing colleague gets copied, including rights nobody has revoked in years.
HR and IT are out of sync
A new colleague shows up at the service desk on day one and nothing is ready, because the handover between HR and IT went wrong somewhere.
You pay for licenses nobody uses
Seats stay assigned to people who left or never sign in, and renewals arrive as a surprise. You know who has a license, not who actually uses it.
This repetitive work does not belong with people. It belongs to automation.
What it does
Four modules. Everything around access, licenses, and assets.
Automate the repetitive 80% of access work and keep the 20% that needs judgment with your people. Permissions and licenses automatically follow your employees' attributes, across Microsoft Entra ID and your on-prem Active Directory.
Every employee gets exactly the right permissions
ServiceChanger reads attributes from Entra ID and automatically assigns the right group memberships. Based on job title, department, or location. This is ABAC on Entra dynamic groups, extended to on-prem AD. When an attribute changes, permissions update on their own.
Read about ABAC in Entra IDABAC
permissions follow attributes, no scripts
Stop paying for licenses of people who already left
ServiceChanger tracks real license usage from sign-in activity in Entra and keeps a contract and seat registry. M365, Power BI, Intune. That is how you reclaim unused M365 licenses and see exactly which contracts are expiring.
Read how to reclaim licenses from sign-in activitySSO
usage measured from real sign-ins
Employees get their own access without opening a ticket
Through the self-service portal, employees see what they already have and can request additional access. Requests go directly to the right manager or owner. No email chains, no back and forth between IT and the business.
See the Self-Service PortalPortal
requests with an approval flow
From order to working laptop, without any manual steps
Employees order hardware through an internal shop, including installation service, documentation, and Apple DEP enrollment for iPhones. Manage your buffer stock, set bid prices per supplier, and automatically link each device to Intune. On offboarding, the device returns to stock.
See Asset AutomationQ4
2026
Groups that match your attributes, automatically recommended
ServiceChanger scans your Entra tenant and suggests which groups should link to which attributes. Saves weeks of setup.
Cloud connected in one OAuth2 click
Paste your Entra Tenant ID and grant admin consent. Cloud changes run straight through the Graph API, no certificates. Got on-prem AD groups? A PowerShell runbook on a hybrid worker runs alongside and applies the changes through your existing Entra Connect.
How it works
From attribute change to the right access.
Attribute set
Department, role, location in Entra
Right Entra groups assigned
By role, department, location
Request extra access yourself
Manager-approved
License usage tracked
M365, Power BI, Intune
Hardware ordered and linked to Intune
Coming soon
Attribute changes
Access adjusts itself
Attribute set
Department, role, location in Entra
Right Entra groups assigned
By role, department, location
Request extra access yourself
Manager-approved
License usage tracked
M365, Power BI, Intune
Hardware ordered and linked to Intune
Coming soon
Attribute changes
Access adjusts itself
Integrations
Works with what you already run
ServiceChanger writes to your own Entra ID and Active Directory. No separate data silo, so you keep control and can stop just as easily.
OAuth2Microsoft Entra ID
Native OAuth2 connection with admin consent. ServiceChanger reads your identity data and applies the group and role memberships from your rules.
Runbook + Entra ConnectActive Directory (on-prem)
For hybrid and on-prem environments. A PowerShell runbook on a hybrid worker makes the group changes in AD. Those write back to Entra through your existing Entra Connect, so cloud and on-prem stay in one access model.
Entra ID versus Active Directory in 2026AI for your service desk
Let tickets resolve themselves with AI?
That is ITSM Autopilot.
Separate product, separate price. Runs on its own or alongside ServiceChanger.
Let AI agents resolve your tickets. Put your team's knowledge into the agents, and every resolved ticket makes your knowledge base stronger.
- 5 pre-configured AI agents
- Self-learning: builds its own knowledge base from solved tickets
- Plug and play on your existing ticket system
- Classifies and routes every ticket automatically
- Shadow mode to observe risk-free
- Works with Freshservice, ServiceNow, TOPdesk, Zendesk, Jira, and Halo
Good service is about people. Technology and AI are there to support them, not replace them. That is what I help organizations with.
Ruben van der Graaf
Founder of ServiceChanger
Read our storyMore from us
Beyond the platform
One product on the way, plus services that run alongside it.
servicemanagementpartner.nl
Help your IT organisation mature
We help take your IT support organisation up a level, from vision and strategy to tool selection and guiding projects.
- Vision, strategy and maturity assessment
- ITSM tool selection and IT advice
- Guidance on ITSM projects
itsmradar.com
Chain monitoring everyone gets: a traffic light
Map how your systems connect, plug in existing tools, and turn the status into green, amber, or red. The whole organisation sees at a glance whether it works. No login needed.
- Overlay on SCOM, Azure Monitor and other tools
- Traffic-light status: green, amber, red
- Share a live dashboard, no login needed
remoteservicedesk.nl
A remote service desk, in your ticket system
Extra capacity as an extension of your IT service desk. In your own ticket system, on your processes, for a week or ongoing.
- In your own ticket system
- Phone line forwarding possible
- For a week, a month, or ongoing
Pricing
Transparent per-user pricing.
Pay per connected Entra ID user. No surprises, no lock-in.
How many Microsoft Entra ID users do you have in your tenant?
500
billed annually, 30-day notice period
€0.50 per Entra ID user/month
Enterprise setup with demo and technical session. We review together whether ServiceChanger fits your Entra tenant.
Or reach us on WhatsApp for a quick intro: +31 6 13 86 31 69
- Automatically assigns group memberships based on job title, department, or location
- Suggests which groups should be linked to which attributes
- Updates permissions when someone changes role or department
- Cleans up stale or duplicate attributes
- Unlimited API calls included
Annual subscription with 30-day notice period. Pricing per connected Entra ID user, billed annually.
FAQ
Frequently asked
Enterprise setup
Stop managing Entra ID by hand.
Book a no-obligation 30-minute demo. We show how ServiceChanger works and which rules deliver value in your situation.
Annual contract with 30-day notice period.