Self-Service Portal
Employees request access themselves through a portal, with an approval flow. After approval the right access follows automatically, so routine requests no longer land as tickets on the service desk.
The problem
An employee emails: 'I need access to Tableau.' A ticket opens, someone works out which group it is, chases an approval, adds the user in Azure by hand, and closes the ticket. A two-minute change ends up taking one to three days, and your service desk drowns in requests like this.
What you get
Routine requests shift from the service desk to self-service, and access is granted only after approval, automatically in Entra ID, without putting the burden on your employees.
Routine requests off the service desk
Employees request access themselves through a portal, so 'can I get access to X?' no longer lands as a ticket on your plate.
From request to access in minutes
After approval the access is granted automatically in Entra ID, instead of waiting days for a manual step.
Approval that fits the risk
Five approval patterns, from automatic to dual approval, so a low-risk tool moves smoothly and a sensitive resource gets extra eyes.
Employees know what is available
A searchable catalog by category shows what they can get, so nobody has to guess or ask around.
Owners manage their own access
Product owners approve requests themselves, so governance sits with the people who know the tool, not with IT.
Self-service without shifting the burden
Employees only pick what they need; fulfilment runs in the background on your attributes, so they take on no IT work.
How it works
1. Employee requests
Through the portal the employee picks the access they need.
2. Approval
The request goes to the right approver.
3. Granted automatically
After approval the right access is applied automatically in Entra ID.
Frequently asked questions
How is a request approved?
With five approval patterns: automatic, via the manager, via the owner, or an AND/OR combination. After approval the access is granted automatically.
Can it run without the other modules?
The Self-Service Portal is a separate module. Auto-provisioning works best together with Access Automation, since access then follows automatically from the user's attributes.
Does this push IT work onto my employees?
No. They only pick what they need in a simple portal; the fulfilment happens in the background based on your attributes, without them taking over IT work.
Related
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